Terms & Conditions

A. Informal Resolution

Before initiating any formal dispute-resolution proceeding, you agree to contact us at legal@trillo.ai and describe the nature of the dispute and the relief sought. We will make a good-faith effort to resolve the dispute informally within 30 days of receiving your notice. Neither party may commence formal proceedings until this 30-day period expires (or until either party determines in good faith that informal resolution is not possible).

B. Binding Arbitration

If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms, the Privacy Policy, or the Services — including questions about their existence, validity, interpretation, breach, or termination — shall be resolved exclusively by binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules or Commercial Arbitration Rules, as applicable, then in effect. The arbitration shall be conducted in English. The arbitral award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

• Seat of Arbitration: San Ramon, California, United States (or, at your election for claims under $10,000 USD, conducted entirely by telephone, videoconference, or written submission).
• Arbitrator Authority: The arbitrator has exclusive authority to resolve all threshold issues, including the scope and enforceability of this arbitration agreement, except that a court of competent jurisdiction shall have authority to determine whether a claim falls within the Small Claims exception below.
• Fees: Each party will bear its own attorneys' fees unless the arbitrator determines a claim is frivolous, in which case the AAA fee-shifting rules apply. For claims under $75,000 USD, Trillo AI will pay all AAA filing, administrative, and arbitrator fees unless the arbitrator finds your claims frivolous.

C. Class Action and Jury Trial Waiver

YOU AND TRILLO AI EACH WAIVE ANY RIGHT TO A JURY TRIAL. ALL CLAIMS MUST BE BROUGHT ON AN INDIVIDUAL BASIS ONLY. YOU AND TRILLO AI WAIVE THE RIGHT TO PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION, COLLECTIVE ACTION, PRIVATE ATTORNEY GENERAL ACTION, OR OTHER REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims and may not preside over any form of a class or representative proceeding. If this waiver is found to be unenforceable with respect to a particular claim, that claim shall be severed and proceed in a court of competent jurisdiction while all other claims proceed in arbitration.

D. Small Claims Exception

Notwithstanding the foregoing, either party may bring an individual action in a small claims court of competent jurisdiction for disputes within that court's jurisdictional limits, provided the action remains in that court and is brought on an individual (non-class) basis.

E. Injunctive Relief

Nothing in this Section prevents either party from seeking emergency injunctive or equitable relief from a court of competent jurisdiction to prevent irreparable harm pending arbitration (e.g., to protect intellectual property or confidential information).

F. Opt-Out Right

You may opt out of this arbitration agreement within 30 days of first accepting these Terms by sending written notice to legal@trillo.ai with the subject line "Arbitration Opt-Out" and including your name, email address, and a statement that you wish to opt out. Opting out does not affect any other provision of these Terms.